Hyunjin’s Product & Service - Prepare thhe rapidly changing ICT with Hyunjin’s Innovative service, solution and product

Product

    Service
    • VoIP System
    • IP network operating system
    • Call Center System
    • Home Network System
    Solution
    • Web Fax Solution
    • IP-IVR
    • IP-Recording
    • Smart Survey
    Product
    • FIMCA Media Phone
    • FIMCA ECO+
    • FIMCA E-Bracelet
    • FIMCA Microscope
    • FIMCA Battery Charger
    • VOIP Phone
    • iFusion

Computer Telephony Integration System

Hyunjin’s CTI system will help you achieve higher work efficiency and customer satisfaction.

Home > Product > Call Center System

What is CTI?

CTI is short for computer-telephony-integration, which refers to systems that enable a computer to act as a call center, accepting incoming calls and routing them to the appropriate device or person. Hyunjin’s CTI system will help you build an optimal environment for customer services and marketing activities by linking your computer (or network) to all of your customer contact channels including voice, email, web, fax and ect..

Problems with the traditional call center system

  • High cost to build and maintain
  • Time consuming to build system
  • Hard maintenance
  • Unstable system operation
  • Limited system stability caused by CTI/IVR middleware
  • Lack of extensibility and openness caused by compatibility problem among the devices

Problems with the traditional call center system

Advantages of Hyunjin call center system

  • A wide range of CTI resources and easy-to-use interface
  • Unmanned exchange and redundant IVR service
  • Outrebound resource for preview dialing and auto dialing
  • Storage of call reporting data onto internal and external drives
  • Super Queue Distribution and Advanced Queue mangagement
Advantages of Hyunjin call center system

Application

  • Customer service center
  • Information center
  • A/S center
  • TM call center

Benefits

  • Strategic and advanced customer service
  • Work productivity improvement
  • Operational cost reduction
  • Long-term profit growth
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