Hyunjin’s Product & Service - Prepare thhe rapidly changing ICT with Hyunjin’s Innovative service, solution and product

Product

    Service
    • VoIP System
    • IP network operating system
    • Call Center System
    • Home Network System
    Solution
    • Web Fax Solution
    • IP-IVR
    • IP-Recording
    • Smart Survey
    Product
    • FIMCA Media Phone
    • FIMCA ECO+
    • FIMCA E-Bracelet
    • FIMCA Microscope
    • FIMCA Battery Charger
    • VOIP Phone
    • iFusion

IP-IVR

Hyunjin.com gets you the best smart IVR solution completely satisfying.

Home > Product > IP-IVR

Introduction of the Solution

Hyunjin’s IVR(Interactive Voice Response) is the customized service meeting the consumers’ needs in the area of ARS, VMS(Voice Mailing System), Auto Attendant, etc. through PSTN without the limit of time and place. Plus, it provides the high quality service on the customers’ questioning calls, reservation, counseling, search, and information service. It needs low cost and easy to set up, has a great extensibility in the preparation for the future market expansion.

Introduction of the Solution

Features of the Solution

Major Characteristics
  • Automated call answering with Custom Greetings
  • Automated Directory with Dial by Name and Name Directory Service
  • Easy to set up Day, Night, Weekend and Holiday Modes
  • Customizable Music on Hold
  • Ability to route calls based on Calling Line, Caller ID and Digit Collection
  • Support for up to 255 different Auto Attendant menus
  • Powerful-scripted menu capability for call handling and information collection
  • Unlimited Programmable Sub-Level Menus enables callers to access specific departments or company information
  • Auto Attendants can operate as primary interfaces or as backups to receptionist or departments
  • Can be used in tandem with AltiGen's primary AltiConsole for robust call management
  • Permits interactive voice prompts which can be combined with AltiGen Partner and System Integrator applications for enhanced call routing
  • Functions as an Information Desk, to answer commonly asked questions through Information-Only or Message-Only mailboxes
Strengths
  • Manage the history on all the information, and provide search function by putting in the basic date, time, customer’s ID, number, and log-in ID
  • In case of PSTN connection, support analog and digital line, which are usable at the same time
  • Embedded IP PBX function enables to hold and unhold the call during the call, to transfer the call, which raises up the customer satisfaction.
  • Various constructions are possible with regard to the customer request, and it gives a quick response right after problems happen.
  • Low cost is in need for the system construction and easy to extend.

Architecture of the Solution

Architecture of the Solution

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