Hyunjin’s Product & Service - Prepare thhe rapidly changing ICT with Hyunjin’s Innovative service, solution and product

Product

    Service
    • VoIP System
    • IP network operating system
    • Call Center System
    • Home Network System
    Solution
    • Web Fax Solution
    • IP-IVR
    • IP-Recording
    • Smart Survey
    Product
    • FIMCA Media Phone
    • FIMCA ECO+
    • FIMCA E-Bracelet
    • FIMCA Microscope
    • FIMCA Battery Charger
    • VOIP Phone
    • iFusion

IP-Recording

IP-Recording improves the quality of a call center with the diverse recording functions.

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Introduction of the Solution

AltiGen's Call Recording options provide a powerful tool for accurately capturing voice conversations. Call Recording can be configured to record call center agent and regular extension calls and store them in centralized locations or end user voicemail boxes.

Introduction of the Solution

Features of the Solution

Benefits of Call Recording include :
  • Evaluating the performance of individual agents and employees
  • Training team members by example
  • Call Center Quality Monitoring
  • Protection against litigation such as confirmation of verbal contracts
On Demand Call Recording to Voicemail

Agents and Supervisors can initiate on-demand voice recording of their current call to voicemail. Once the call has finished, the recorded call will be stored in the extension's voicemail box allowing for easy retrieval and playback.

Optional Centralized Call Recording

With Centralized Call Recording, conversations are recorded and stored in a centralized location.

  • Agents and Supervisors can initiate on-demand voice recording and once the call has finished, the recorded call will be stored in the specified central location allowing the administrator to centrally manage and archive all records.
  • Administrators can specify a percentage of calls (10%-100%) to be automatically recorded to a centralized location.
  • Centralized Recording can be configured to cover an entire Call Center Workgroup or individual extensions or agents.

Managing Centralized Call Recording with VR Manager VR Manager is a voice recording management application for managing centralized recorded files. It is a Java based application with the following main functions for administrators and reviewers.

Optional Centralized Call Recording

Administrator Management Module :
  • User Management
  • File Conversion, Compression and Indexing configuration
  • Storage Archive Management
  • Activity Log Tracking

Optional Centralized Call Recording

Client Interface Module :
  • Searching and Sorting recorded files and records
  • Playback of recorded conversations
  • Export conversations to external locations as .WAV File
  • Call Reporting Reports

Architecture of the Solution

Architecture of the Solution)

When recording is activated for Extension A, media steam from PSTN Gateway or IP phone will be connected to HMCP server for recording.

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