IP-Recording improves the quality of a call center with the diverse recording functions.
AltiGen's Call Recording options provide a powerful tool for accurately capturing voice conversations. Call Recording can be configured to record call center agent and regular extension calls and store them in centralized locations or end user voicemail boxes.
Agents and Supervisors can initiate on-demand voice recording of their current call to voicemail. Once the call has finished, the recorded call will be stored in the extension's voicemail box allowing for easy retrieval and playback.
With Centralized Call Recording, conversations are recorded and stored in a centralized location.
Managing Centralized Call Recording with VR Manager VR Manager is a voice recording management application for managing centralized recorded files. It is a Java based application with the following main functions for administrators and reviewers.
When recording is activated for Extension A, media steam from PSTN Gateway or IP phone will be connected to HMCP server for recording.